FAQ’s

 

What are the modes of payment?

You can pay using debit card, credit card, internet banking, wallets and UPI.

Where all do you deliver?

We Deliver Pan India and delivery charges are at actual

Are there any shipping charges?

Yes, there is a minimal Shipping Charge of Rs. 100/-.

How much time it takes for my order to get delivered?

Deliveries in Mumbai effected in 24 hours depending on the item ordered.Delivery Pan India should reach you in 3 to 4 working days depending on items ordered and your location.

How do I know my order has been confirmed?

As soon as your order is confirmed, you will receive an email along with your order number.

Where to track my shipment of the orders?

Tracking number and courier service provider details will send on your register email id.

Can we store Chocolate in the refrigerator?

Ideally , chocolates need to be stored cool & dry in an airtight container . If the room temperature is warm & the chocolates will melt , then please store chocolate container in an ac environment or in the section in refrigerator which stores fresh vegetables .

Why has my Chocolate turned white?

When chocolate experiences temperature changes from cool to warm & is stored in the refrigerator , the cocoa butter tends to rise to the surface . Visually the chocolate develops whiteish patches which are also called fat bloom . The chocolate however can be consumed & need not be thrown away.

Do you offer volume discount ?

We offer institutional prices on bulk orders & we specialise in customisation . Please email us or call us at 022 22071229 for details.

Does fantasie have chocolates for diabetic patients, healthy varities and organic products.

We have all kinds of chocolate including options for vegan, gluten free and low sugar

What is the best way to store fantasie’s Chocolate after my purchasing ?

Chocolate is best consumed fresh and stored away from moisture and heat.